1. Policy Overview
   Due to hygiene and safety considerations for outdoor products (such as direct contact with the human body, outdoor use, etc.), we currently do not accept any requests for returns, exchanges or refunds. All orders, once confirmed, are regarded as final sales and no return or exchange services are provided.
2. Explanation of Exceptional cases
   If any of the following situations occur, please contact customer service (shedom@goodoutdoowr.com) within 24 hours after receiving the goods and provide evidence. We will handle it as appropriate:
   The goods are severely damaged (such as packaging breakage and product fragmentation during transportation);
   Sent the wrong product (not matching the order model/specification);
   Quality issues (such as functional defects, with a test report attached).
   Note: The return shipping fee will be borne by us, and the goods must be unused and have intact labels.
3. How to reduce purchase risks
   We suggest that you
   Check the size table, material description and usage scenarios on the product detail page;
   Consult the customer service about product compatibility (such as tent capacity, hiking shoe sizes, etc.);
   Watch product videos or user reviews to assist in decision-making.
4. Disclaimer
   Due to the uncontrollability of the outdoor environment, the wear and tear, consumption of the goods during actual use or damage caused by improper human operation are not within the scope of responsibility.
5. Contact us
   If you have any questions about the policy, please email shedom@goodoutdoowr.com